Hey, you rock star, you. You know all about innovating through mobility , right? You do the text messaging and the digital coupons. You're even developing the app your boss wants. You're mirroring what you have on your Web site. All in all, you have it under control. Yep, you can check another item off your to-do list.
And six months from now, you can start explaining why the competition is outperforming you when it comes to retaining customers, winning new business, and communicating with existing customers and potential ones through their cell phones, PDAs, smartphones, and such other mobile devices as the iPad and HP Slate.
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